Remote SaaS Support Specialist Clinical Research
Philadelphia, Philadelphia County, Pennsylvania, 19113, USA
Listed on 2026-11-01
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IT/Tech
HelpDesk/Support, SaaS Sales
Real Time eClinical Solutions is seeking a Customer Support Specialist to be the first point of contact for customers using SOMS and Complion platforms. You will triage requests, document interactions in Salesforce, and resolve Tier 1 issues within SLAs.
This remote role requires 2+ years in SaaS support, familiarity with clinical research workflows, and strong communication. You will collaborate with L2 specialists and contribute to knowledge base improvements.
Our group is growing, and we are hiring a Remote SaaS Support Specialist for Clinical Research in United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote SaaS Support Specialist for Clinical Research role in the description above.
We appreciate your interest in this position.
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