Director, Business Systems

Our Client is a mission-driven organization dedicated to advancing research and improving the lives of individuals and families affected by rare kidney diseases. Through meaningful partnerships with patients, families, clinicians, and researchers, Our Client is working to accelerate progress toward better treatments and, ultimately, a cure. Guided by a strong commitment to patients, collaboration, compassion, progress, and purposeful communication, the organization is seeking a strategic and hands-on Director, Business Systems
to help turn data into meaningful impact.

In this role, you will lead the development and evolution of a connected, trusted, and user-friendly data and systems environment that enables the organization to measure impact, operate with greater clarity, and make informed decisions. The Director will oversee data, CRM, reporting, and related business systems while establishing strong architecture, standards, workflows, and data practices. This position offers an opportunity to combine strategic leadership, technical execution, and cross-functional collaboration to strengthen how teams use data, maintain accountability, and support Our Client’s mission.

Best-in-Class Benefits and Culture:

Our client values their employees’ time and effort. Their competitive compensation of $90,000-$95,000 annually, depending on experience, and an extensive benefits package, enhances their commitment to your success. Our client’s benefits package includes:

• Comprehensive health coverage:
  Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security:
  Life and disability insurance for added protection
• Flexible financial options:
  Health savings and flexible spending accounts offered
• Well-being and work-life balance:
  Paid time off, flexible schedule, and remote work choices provided

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

Qualifications as the Director, Business Systems::

• 5+ years of progressive experience in data operations, CRM administration, business systems, analytics, or related work.
• Experience managing and improving CRM/data environments, including integrations, workflows, reporting, data quality, and documentation.
• Hands-on experience with Salesforce, Hub Spot, Virtuous, Microsoft Dynamics, Blackbaud, or comparable CRM platforms.
• Working knowledge of APIs, automation, data modeling, imports/exports, querying, reporting, and BI tools.
• Experience establishing data governance, quality, access, privacy, security, retention, and documentation standards.
• Proven ability to lead cross-functional system implementations and technology projects, including vendors, budgets, testing, and adoption.
• Strong communication, project management, analytical, problem-solving, training, and stakeholder management skills.
• Bachelor’s degree or equivalent experience preferred; nonprofit, healthcare, mission-driven, or decentralized organization experience is a plus.

Your responsibilities as the Director, Business Systems will include:

• Lead enterprise data strategy, architecture, data models, and system roadmaps.
• Manage CRM and connected systems, ensuring reliability, security, integration, and data quality.
• Establish data governance, standards, documentation, access, privacy, and security practices.
• Develop reporting, dashboards, metrics, and insights to support organizational decision-making.
• Partner across teams and with vendors to improve workflows, systems, and technology investments.
• Train and support users to…