Technical Support Specialist; Fully Remote

• Platform and integration investigation: diagnose configuration questions, API/webhook issues, and account-specific behavior.
• Escalation quality: own handoffs with clear reproduction steps, investigation performed, impact assessment, and severity.
• Incident coordination: serve as active shift team for P1 incidents, engaging Engineering and keeping stakeholders informed.

• 2-5+ years in Technical Support or Support Engineering in a SaaS environment.
• Comfortable with APIs, webhooks, and integration troubleshooting, plus monitoring tools like Datadog or Grafana.
• Located in the US, Eastern timezone, with clear written communication and judgment for escalation.

• Powers delivery and logistics for major brands including Walmart, 7-Eleven, and Shopify.
• Founded in 2021, backed by Y Combinator and a16z, headquartered in San Francisco.

Nash is a platform that powers modern logistics, unifying decisioning, execution, and capacity to coordinate delivery across fleets, couriers, and autonomous systems. It's an early-stage, well-funded startup founded in 2021, backed by Y Combinator and a16z, with a culture of ownership, flexibility, and team on-sites.