System Administrator

• Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
• You'll resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, Quick Books), and for more niche applications with vendor assistance.
• M365 administration issues of any kind.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians.
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting Azure.
• Proficient in Microsoft Entra Admin Center.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Job KPI's CSAT:
  Scores filled out by clients using the rating system in tickets.
• Quality Score:
  Assessments performed by the training and quality team.
• Utilization:
  Hours entered into tickets in the ticketing system.
• Hours / Ticket:
  Average number of hours entered per service ticket.
• First-touch closed:
  Tickets completed with one time entry.
• A home office set up that meets the following:
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  Windows 11 with an Intel i5 or i7 (8th generation or newer), or AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer.
• Internet:
  Stable internet connection with at least 25 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam:
  An HD webcam for video calls.
• 2nd Monitor UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop).
• A very strong cultural fit the ITS way. Our core values will be discussed during the interview.
• Excellent command of the English language both spoken and written.
• Able to work full time 40 hrs. a week: 8:30 AM to 5:30 PM EST (Monday to Friday).
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

• Pay rate starts at $8.44/hour and may vary by experience and location.
• Comprehensive Health Plans / HMO (Employee & Dependent/s).
• Life Insurance.
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions).
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Night Shift Bonus.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.

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