Network Engineer; Information Technology

Real service. com, we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we are dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Network Engineer to join our IT Infrastructure & Network Engineering Team. This individual will report into our Senior Manager of IT Infrastructure & Network Engineering and is responsible for the design, implementation, security, and ongoing support of the company’s network infrastructure. This role partners closely with other IT team members to ensure reliable, scalable, and secure connectivity across corporate offices, fulfillment centers, and cloud environments.

In a growing, mid-sized business environment, the Network Engineer will take a hands-on approach, contributing across networking, security, voice, and infrastructure operations while serving as an escalation point for complex technical issues. If you’re passionate about solving technical challenges, delivering exceptional service, and collaborating across teams while taking ownership of your work, we’d love to hear from you!

This is a remote position open to individuals who live in, or are open to relocating to, the following states:
While this role is fully remote, there is a strong preference for the selected individual to live within reasonable proximity to our headquarters in Melville, NY , or one of our fulfillment centers in Atlanta, GA ;
Occasional on-site presence may be needed for team collaboration, equipment staging, or to support critical operational needs.

This position also requires up to 10% travel annually to our headquarters and fulfillment center locations for internal meetings, in-person projects, and other business needs. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type:
Full-Time, Exempt

Location:

Remote

Schedule:

Monday through Friday, 8:00 a.m. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint.

• Analyze, configure, and maintain core network infrastructure including routers, switches, firewalls, and wireless systems
• Participate in capacity planning, traffic analysis, and performance tuning, making recommendations for upgrades and improvements
• Plan, implement, and document network changes, upgrades, and maintenance activities while minimizing business impact
• Monitor network health using management and monitoring tools, proactively identifying and resolving issues
• Provide escalation-level troubleshooting for network and related infrastructure issues, restoring services quickly and accurately
• Configure and maintain firewalls, VPNs (site-to-site and user-based), Zero Trust solutions, and security appliances
• Enforce network security policies, monitor access, and support secure connectivity to business critical systems
• Collaborate with IT and security teams on incident response and vulnerability mitigation
• Design, deploy, and support Voice, VoIP, and video conferencing solutions
• Assist with phone system deployments, configuration, and ongoing support
• Support collaboration platforms such as Microsoft Teams and Slack from a network and connectivity perspective
• Assist in the design and support of virtual server environments, including IP addressing, DNS, DHCP, VLANs, QoS, and network segmentation
• Work closely with development, cloud, and system support teams to ensure smooth operation of servers, applications, and endpoints
• Leverage scripting , automation and AI-driven tools to improve network operations and reduce manual tasks
• Develop and maintain network diagrams, documentation, standards, and support procedures
• Maintain inventory of network equipment, licenses, subscriptions, and maintenance contracts
• Engage with third-party vendors, carriers, and service providers and assist with managing those vendor relationships
• Assist with maintaining and supporting telecom rooms, server racks, UPS systems, and fiber/copper cabling…