Support Engineer

Applications / Support Engineer
Belfast or Linlithgow | £40,000-£60,000 DOE | Hybrid

MCS Group is working with an established technology business to recruit an Applications / Support Engineer to support its global customer base.

The company develops specialist products used to test and validate complex communication networks. This opportunity would suit someone with a strong networking foundation who enjoys investigating technical problems, working with customers and developing expertise in specialist technology.

• Providing technical support to customers, sales teams and partners.
• Reproducing issues, investigating root causes and working with development teams to resolve faults.
• Understanding customer networks, applications and testing requirements.
• Delivering customer training, demonstrations and technical presentations.
• Creating troubleshooting guides, knowledge articles and training materials.
• Feeding customer requirements and technical recommendations into product development.
• Supporting occasional international customer visits and industry events.

• Knowledge of networking fundamentals, Ethernet, packet communications and network architectures.
• Strong analytical and troubleshooting skills.
• The ability to explain technical information clearly to different audiences.
• A willingness to learn new products and technologies.
• A relevant technical degree or equivalent practical experience.
• Experience in technical support, applications engineering, systems engineering or test engineering would be beneficial. Python scripting, routing and switching, network performance testing or network emulation would also be useful.

• Performance bonus.
• Hybrid working:
  Tuesday and Thursday in the office, with home working available on other days subject to manager discretion and team requirements.
• Private healthcare, life assurance and critical illness cover.
• Contributory pension and employee share incentive opportunity.
• Flexible holidays.
• The opportunity to develop specialist technical expertise while working with customers worldwide.

Candidates with unrestricted UK right to work are preferred. Exceptional candidates already based in the UK on a Skilled Worker visa may also be considered, subject to individual assessment.