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Hybrid IT Service Desk Analyst; First Line Support

Remote / Online - Candidates ideally in
Dunfermline, Fife, KY12, Scotland, UK
Listing for: NHS Scotland
Full Time, Remote/Work from Home position
Listed on 2026-11-02
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, IT Business Analyst, Desktop Support
Salary/Wage Range or Industry Benchmark: 21000 - 32000 GBP Yearly GBP 21000.00 32000.00 YEAR
Job Description & How to Apply Below
Position: Hybrid IT Service Desk Analyst (First Line Support)

NHS Scotland is seeking an experienced IT Service Desk professional to join the Digital and Information Service Desk. You will provide first line support to about 10,000 computer users across NHS Fife, including GP practices, handling calls via telephone or online portal.

You will escalate to second/third line when needed and work in a hybrid model based in Dunfermline with freedom to work from home or other sites with bookable desks.

For the Hybrid IT Service Desk Analyst (First Line Support) position at NHS Scotland, we are reviewing applications now.

The Hybrid IT Service Desk Analyst (First Line Support) role at NHS Scotland is now open for applications in Dunfermline, Scotland, United Kingdom.

Join us at NHS Scotland as our next Hybrid IT Service Desk Analyst (First Line Support) in Dunfermline, Scotland, United Kingdom.

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