Technical Support Analyst

Mobility | Desktop | Software | Market Data

London based. One day a week working from home.

Most helpdesk jobs leave you answering the same ticket types on a loop.

This IT Support Analyst role gives you real variety by giving you more responsibility across the whole estate of a major player in investment services/capital markets.

It offers the opportunity to learn and progress in a scaling business as you support people who cannot afford to wait, in a regulated financial services setting helping you build a sought-after skillset.

As an IT Support Technician, your week could include:

• Taking user calls and logging each issue in the ticket system
• Manage/support market data terminals such as Bloomberg, Refinitiv etc.
• Setting up and fixing laptops, desktops, phones and mobile devices
• Configuring network and local printers
• Administering Windows and Apple iOS devices and their software
• Working with suppliers to keep their products and services running
• Making sure every workstation can reach the services it needs
• Helping with equipment installs, moves and changes on site
• Tracking performance and producing reports
• Planning and carrying out upgrades, repairs and refresh cycles
• Writing and updating desktop documentation

A small team means you are not stuck in one queue, gaining access to career opportunities due to the enhanced visibility of the work.

You touch support, hardware, user accounts, telephony and meeting spaces.

You will have the opportunity to advance your skills working with market data terminals, advancing your skills and developing- arguably- the most lucrative facet of your skill set.

The route from here points towards senior support, endpoint or infrastructure engineering.

You would report to the Endpoint Support Manager, then the Head of IT. It's a clear structure that gives you more visibility which will lead to more opportunities.

You don't need 100% of the skills listed below,
if you feel you are ticking most boxes but missing a few, you should still apply. This could be an opportunity to fill these gaps.

• Microsoft 365 knowledge, including Teams and One Drive
• Experience supporting (financial) market data terminals (think Bloomberg, Refinitiv or similar)
• Active Directory and Entra administration, including groups, OUs, GPO and MIM
• Basic networking: TCP/IP, DHCP and DNS
• Experience supporting conference rooms and large events on Zoom Rooms or Teams
• Hands-on hardware and software troubleshooting
• Experience on a service desk, with a strong customer focus
• Understanding of mobile device management and endpoint security
• Willingness to work set support schedules and be reachable out of hours in emergencies

• Up to £50,000 per year
• 10% total pension, including 5% from the employer
• Private medical and dental cover
• Salary sacrifice options
• Life assurance
• Around one work from home day a week- this is an onsite contract however hybrid in practice.