Infrastructure Operations Manager Job Memphis Tennessee USA,IT/Tech

The Infrastructure Operations Manager plays a critical leadership role in overseeing enterprise infrastructure services, ensuring reliable delivery of computing, storage, and cloud-based solutions across data centers and manufacturing environments. This position is responsible for driving infrastructure strategy, operational excellence, disaster recovery, and financial oversight, while developing and managing geographically distributed technical teams. As an Infrastructure Operations Manager, you will work closely with both internal staff and managed service providers to maintain optimal availability, security, performance, and cost-effectiveness for all enterprise infrastructure components.

Your expertise will support business-critical applications and drive ongoing modernization to meet evolving organizational needs.

Infrastructure Operations Manager - Summary

Lead and manage enterprise computing, storage, backup, disaster recovery, and cloud infrastructure services.
Develop and execute infrastructure strategy, setting architecture standards and capacity plans aligned with business priorities.
Ensure operational resilience and high availability for critical systems through robust monitoring, incident management, and disaster recovery planning.
Direct technical staff and service providers in support of daily operations and long-term infrastructure projects.
Drive efficiency initiatives through automation, standardization, virtualization, and asset management.
Own infrastructure budgets, resource planning, and cost-benefit analysis to optimize technology investments.

Duties & Responsibilities

Oversee delivery and support of enterprise computing, storage, backup, disaster recovery, and cloud infrastructure services.
Establish and maintain infrastructure strategy, architecture standards, and technology roadmaps.
Monitor service stability using service-level objectives, incident and problem management, and change control processes.
Document, test, and maintain disaster recovery plans to safeguard business-critical systems and applications.
Manage selection, deployment, patching, and maintenance of hardware and software across multiple operating systems, including Windows, Unix/Linux, and enterprise server platforms.
Enhance operational efficiency via automation, virtualization, and configuration management best practices.
Direct infrastructure budgets, resource allocation, expense reconciliation, and financial analysis for technology services and licensing.
Oversee vendor and managed service provider performance, including service agreements, scorecards, and improvement plans.
Lead recruitment, development, and retention of technical teams, ensuring continuous learning and workforce planning.
Collaborate with business leaders, application teams, and project managers to support organizational changes, including acquisitions and divestitures.
Promote a customer-focused operating model, providing 24x7 service support as needed.

Salary & Benefits

Competitive salary commensurate with experience and industry standards.
Comprehensive benefits package, including health, dental, vision, and retirement plans.
Opportunities for professional growth and leadership development.
Potential for remote work and flexible arrangements.

Qualifications & Requirements

Bachelor's degree required; degree in computer science, engineering, or IT-related field preferred.
10-15+ years of information technology experience in application and systems administration, with strong infrastructure leadership background.
Proven track record managing enterprise-scale infrastructure operations, including uptime, disaster recovery, and business continuity.
Experience overseeing technical staff, vendors, and managed service providers with a focus on team development.
Proficiency with cloud platforms such as AWS, Azure, and/or GCP, including infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) solutions.
Solid understanding of Windows, Unix, and Linux OS, enterprise server hardware (x86/x64, Itanium, SPARC), SAN storage, and backup/disaster recovery technologies.
Strong financial management skills, including infrastructure budgeting and cost-benefit analysis.
Familiarity with ITIL framework for availability, capacity, performance, incident and problem management, change control, and monitoring.
Excellent interpersonal, negotiation, and communication skills; able to convey complex technical concepts to diverse stakeholders.
Experience working within global, multi-business…