Support Engineer

Support Engineer 1### Support Engineer 1

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IL - Virtual - C+:
Full time:
Posted Today:
R447061

Free Wheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
** Job Summary
** This job provides entry-level technical sales support by analyzing customer requirements and recommending suitable products and services. It assists sales teams through guided product demonstrations and technical presentations under supervision. The job contributes to solution designs while developing standard product proposals and pricing configurations. Depends on others for instruction, guidance and direction. Develops competence in own area by performing routine work.
** Job Description
**** Core Responsibilities
*** Analyzing customer requirements under supervision to identify suitable products and services that address basic needs
* Supporting sales teams by preparing technical presentations about company products with guidance from senior technical specialists
* Developing standard product proposals and basic pricing configurations while learning to address common technical requirements
* Contributing to customer solution designs by gathering technical specifications and requirements under direction from experienced team members
* Learning to recommend appropriate product bundles and promotional pricing structures through mentored customer interactions
* Assisting with technical product demonstrations and customer presentations following established sales support procedures
* Participating in sales training sessions to build knowledge of voice solutions while receiving coaching from senior technical staff
* Supporting customer engagement activities by tracking project timelines and maintaining regular communication under supervision
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
* Other duties and responsibilities as assigned.
** Employees at all levels are expected to:
*** Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Support a culture of inclusion in how you work and lead.
* Do what's right for each other, our customers, investors and our communities.
** Disclaimer:
*** This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
** Skills
* * Communication, Critical Thinking, Technical Support
** Compensation
* * Illinois Pay Range: $46,696.88 - $70,045.32

Comcast intends to offer the selected candidate…