Data Analyst

Are you passionate about data and analytics, and eager to support mission-critical platforms in the emergency communications sector? We are seeking a dedicated Data Analyst to play a vital role in supporting an emergency communications analytics platform, known for delivering robust data solutions to public safety and emergency communications agencies. This is a remote, full-time opportunity designed for professionals who excel at onboarding customers, configuring systems, and ensuring seamless access for users across sophisticated analytics environments.

As a Data Analyst, you will be instrumental in supporting customer onboarding, system configuration, and user provisioning. Your ability to collaborate with cross-functional teams such as Customer Success, Implementation, and Product will ensure smooth deployments and migrations for new and existing clients. You will be responsible for managing customer and agency records, configuring portal information, and maintaining critical system settings essential for accurate and timely reporting and analytics.

This position provides an exciting chance to work with web-based portals and learn new software tools in a dynamic, industry-leading organization.

Our team is committed to fostering a collaborative environment where every Data Analyst contributes to the seamless operation of analytics and reporting systems.

• Key role supporting a leading emergency communications analytics platform
• Remote, full-time opportunity with a focus on customer onboarding and system configuration
• Collaborative environment working with cross-functional teams
• Contribute to deployments, migrations, and ongoing customer support initiatives

• Support customer onboarding activities, ensuring accurate data entry and smooth transitions for new deployments and migrations
• Configure and maintain customer and agency records, including updating portal information and essential system settings
• Provision and manage user accounts, roles, and customer access to analytics platforms
• Establish and maintain system mappings to support accurate reporting and analytics delivery
• Collaborate with Customer Success, Implementation, and Product teams to troubleshoot and resolve access or configuration needs
• Ensure accurate and up-to-date documentation of all system changes and configurations
• Assist with the deployment of new software features and tools, providing feedback to enhance user experience

• Competitive compensation package designed to reward your skills and experience
• Comprehensive benefits including Medical, Dental, Vision, and Life Insurance
• Full benefits package available for all employees
• Employee Stock Ownership Program
• Dedicated Engagement Manager and robust support structure
• Recognition as a Best of Staffing Client and Talent Award winner for 12 consecutive years

• Previous experience with customer onboarding, system configuration, or user/account administration
• Exceptional attention to detail and ability to maintain accurate records in business or technical systems
• Comfort working in web-based portals and willingness to learn new software tools and processes
• Excellent communication skills and the ability to collaborate effectively with internal teams and customers
• Familiarity with analytics tools, dashboards, reporting platforms, or public safety/emergency communications systems is preferred

• Detail-oriented and methodical, with a passion for data-driven solutions
• Team player with strong interpersonal and communication skills
• Flexible and adaptable, able to thrive in a fast-paced environment
• Problem-solver who enjoys troubleshooting and collaborating with multiple departments
• Interest in…