Ecommerce UX Analyst

Are you passionate about enhancing online shopping experiences and ensuring seamless digital journeys for customers? Join our remote team as an Ecommerce UX Analyst, where your expertise in usability testing and user experience evaluation will directly contribute to optimizing e-commerce platforms. This role is designed for individuals who possess a keen eye for detail, a deep understanding of e-commerce user behaviors, and the drive to deliver actionable insights that foster customer satisfaction and business growth.

As an Ecommerce UX Analyst, you will be a critical member of our remote QA team, focusing on meticulous evaluation and continuous improvement of user experience across leading e-commerce websites and mobile applications. Your feedback will shape the digital storefronts that customers use daily, ensuring each step of the shopping journey is smooth, intuitive, and conversion-focused. This opportunity provides the flexibility to work remotely while collaborating with cross-functional teams dedicated to delivering the best e-commerce experiences possible.

• Remote role focused on evaluating and improving e-commerce website and mobile app user experiences
• Contribute to digital product optimization by identifying usability issues and recommending solutions
• Collaborate with design, development, and QA teams to implement best-in-class e-commerce practices

• Conduct comprehensive usability testing on e-commerce platforms, including browsing, cart management, checkout, and post-purchase processes
• Identify friction points, confusing navigation elements, or design flaws that may impact the user journey
• Document findings with clarity, providing actionable recommendations for improvements
• Work closely with design and development teams to implement UX enhancements aimed at increasing conversion rates and customer satisfaction
• Ensure a consistent, responsive, and intuitive user experience across desktop, tablet, and mobile devices as well as various browsers
• Prepare and deliver detailed reports on UX observations, trends, and suggested optimizations on a daily or weekly basis