IT Support Specialist

Founded in 2008 and nowone of the largest private aviation providers, Quincy, MA-based Magellan Jets is a premier provider of private aviation solutions, offering a comprehensive range of Jet Card ownership, On-Demand Charter, and Aircraft Sales and Management. With a focus on personalized service, Magellan Jets is dedicated to delivering customized and unparalleled flying experiences to its Private Clients worldwide.

Magellan Jets and itsFAA-certificated Flight Operations teamlead one of the industry’s most comprehensive safety management systems and protocols providing peace of mindto the most discerning travelers.

Magellan Jets is seeking a skilled and motivated IT Support Specialist to provide top-notch support to our team of 120 end users. The ideal candidate will have 2–3 years of experience in help desk and user support, with a strong emphasis on troubleshooting, communication, and customer service. Experience with system and MDM (Mobile Device Management) administration is a plus.

This role is an excellent opportunity for a tech-savvy professional who is eager to learn and grow in a dynamic environment while contributing to the seamless operation of our IT systems.

• Provide day-to-day technical support for end users, including troubleshooting hardware, software, and network issues in a predominantly Apple Mac Book environment.
• Support and administer productivity tools including Microsoft Office 365.
• Assist with user account and identity management, including Okta administration.
• Assist with cybersecurity initiatives and education of end users.
• Manage and troubleshoot issues related to MDM platforms for endpoint management.
• Perform basic system administration tasks, such as user account creation, deactivations,permissions, policies, and updates.
• Maintain and document IT processes, user guides, and knowledge base articles to enhance efficiency.
• Assist in onboarding and offboarding processes, ensuring seamless user experiences.
• Communicate effectively with users to understand and resolve technical issues while providing excellent customer service.
• Collaborate with IT and other departments to identify and implement improvements to the overall IT infrastructure.

• 2–3 years of proven experience in help desk or user support roles.
• Strong knowledge of Apple macOS and familiarity with hardware and software troubleshooting in a Mac Book environment.
• Basic understanding of MDM platforms and system administration;
  Mosyle or JAMF experience is a plus.
• Familiarity with networking basics and user account management.

• Experience with Okta administration and Microsoft Office 365.
• Exposure to ticketing systems for tracking and managing IT issues;
  Jira and Zendesk experience is a plus.
• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.
• Willingness to learn and adapt to new technologies and tools.

None.

• Location
  :
  Primarily office-based;
  Work from the Quincy, MA office Monday
  - Thursday, and the option to work from home on Fridays.
• Conditions
  :
  General office environment with moderate noise levels. Occasional travel to aircraft or client locations may be required.

• Extended periods sitting at a desk or workstation.
• Occasional walking/ movement between work areas (e.g., meetings, restrooms, or kitchen).
• Repetitive Hand and Wrist Movements via frequent typing and use of a mouse.
• Light lifting of office supplies, documents, or equipment (up to 20 lbs).
• Screen Use:
  Prolonged use of a computer screen.

This is a Full-Time, Exempt position.

Limited, but…