Senior IT Technician & Engineer - Hybrid​/Remote-Eligible

IT Technician / Engineer Level 2/3

Required Technical Experience / Job Support Responsibilities:

5+ years of IT Engineer/ Consulting experience working with the Products and Services listed below

Customer ticketing system environment

Diligent time entry as work is performed

Demonstrate exceptional customer facing skills

Exceptional aptitude with both workstation and server environments

Exceptional skills to provide level 2 or higher support for the following Products and Services:

• Microsoft
  • Active Directory / Policies / Integration
  • DNS, Certificates, Domain Controllers, DHCP
  • Exchange / O365 Migrations / Integrations
• VMware Suite
  • Standard, Enterprise
    • vCenter integrations
• Hyper-V, Proxmox
• Servers (HPE)
• SAN Support (IBM, HPE, EMC)
  • Spec, configure, deploy, support
• Switches (Meraki / Cisco / Extreme / HPE / Arista)
  • Spec, configure, deploy, support
  • VLANs, Trunking
• Wireless (Meraki / Aruba / Extreme / HPE / Ruckus)
• Backup Software
  • Datto
  • Veeam
  • Storage Craft
• Barracuda
  • Cloud Gen Firewalls
  • Email Security Suite
• Windows RDP / Application Deployment
• Citrix / Parallels
  • Design /Support / Deployment
• VoIPPhone system (3CX or other)
• Security Solutions - XDR
  • Sentinel One
  • Agents and integration
  • Monitoring / Alerting / Remediation / Reporting

Responsibilities:

Review and manage daily tickets by updating team, customer,ticket status, andtime entries

Plan tasksand schedule yourself and resources as needed

Liaise with staff at all levels of a client organization

Travel to customer sites when applicable (Travel is infrequent)

Clarify a client's system specifications by gaining an understanding of their work practices and the nature of their business

Analyze IT requirements within companies and give independent and objective advice on the use of IT

Enter documentation into documentation portal

Define software, hardware and network requirements for quoting products and services

Develop agreed solutions and implement new systems

Present solutions in written or oral reports

Design, test, install and monitor new systems

Mentor other technicians for advancement and knowledge sharing

Identify potential clients and build and maintain contacts as needed

Environment:

Work with a small team of peers to support our customers and their technologies.

Increase your skills and mentor others as you work with the team on more complex projects.

Exceed Benefits Offered:

• Health Care Insurance
• HSA
• Dental / Optional
• Cell phone / Optional
• Laptop
• 401k when eligible
• Work from home when applicable