Data Interface Analyst Remote

Job Category: Information Technology

Requisition Number: DATAI
004129

• Posted :
  October 30, 2026
• Full-Time
• Remote

Showing 1 location

Show Low, AZ 85901, USA

The Interface Analyst provides server support for incident resolution and requests reported to the help desk. Responsibilities include initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and/or interface infrastructure components. The Interface Analyst is responsible for collecting information through customer conversation, accessing support tools, and additional support staff (clinical informatics or other system administrators) if needed.

Problems beyond the scope of their ability or responsibility are resolved by engaging other resources in a timely manner. The Interface Analyst must be able to handle dynamic situations and be able to provide suggestions/guidance to the Information Technology (IT) Director regarding problems & solutions. The Interface Analyst is the owner of Summit Healthcare Association’s (SHA) interface infrastructure.

• Provides advanced support for SHA interface infrastructure.
• Serves as subject matter expert for all interface projects.
  
  Ensures software is maintained appropriately to best practices and SHA policies.
• Addresses and resolves incidents and requests; logs them all; engages other help desk resources or appropriate resources to resolve incidents beyond their scope of ability or responsibility.
• Responds to and works with appropriate parties to resolve all help desk requests received into ticketing system, email, as well as log, answer, resolve, and or route incoming support phone calls.
• Responds to and works with appropriate parties to capture information resulting from missing messages, interface system alerts, etc.
• Provides notifications of outages and planned maintenance to all interested parties.
• Manages app and prioritizes outstanding support issues.
• Maintains and updates the solutions database.
• Uses the appropriate categories for logging incidents and requests.
• Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
• Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution.
• Follows up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and customer communication is complete.
• Grows general knowledge of current facility-specific products, increasing ability to resolve requests on first contact.
• Adheres to and supports SHA standards, policies, and procedures.
• Maintains and protects confidentiality regarding all aspects of patient care and employee information.
• This position may have varied work hours depending on emergencies, unplanned outages, and planned upgrades.

• Provides coverage for desktop support as needed.
• Participates in departmental and association wide informational meetings and in services, including staff meetings, association wide forums, and seminars.
• Reviews department and association wide policies and procedures annually. Develops and maintains new policies and procedures as needed.

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to read, analyze, and interpret common scientific and / or technical journals.
• Ability to respond to common inquiries or complaints from employees, physicians, patients, regulatory agencies, or members of the business community.
• Ability to effectively diagnose computer or server hardware/software malfunctions and apply appropriate remedies based on knowledge and designed best practices.
• Ability to design and deliver appropriate software configurations depending on pre-defined user requisites
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrates ability and desire to learn SHA-specific applications, technology, and terminology.
• Demonstrates ability to learn customer support processes and techniques.
• Strong analytical skills.
• Ability to solve…