ServiceNow AICT Solution Architect

As a Service Now AICT Solution Architect, you will make an impact by shaping how our clients govern, deploy, and scale AI on the Service Now platform through AI Control Tower (AICT). You will be a valued member of our Service Now Business Group and work collaboratively with client stakeholders, delivery leaders, and Service Now developers and consultants to turn AI governance requirements into secure, scalable, high-quality solutions.

• Lead end-to-end solution architecture for Service Now AI Control Tower implementations, translating client AI governance needs into scalable, well-structured designs
• Own technical governance by guiding key design decisions, setting architecture standards, and keeping delivery aligned to platform best practices
• Design AICT configurations across roles, life cycles, data models, and integrations, including alignment with Integrated Risk Management (IRM)
• Validate releases, plugins, and dependencies to ensure smooth, well-sequenced deployments and upgrades
• Drive quality assurance by leading solution and technical reviews that keep every deliverable accurate, stable, and client-ready

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

• Senior-level experience architecting enterprise solutions on the Service Now platform
• Hands‑on implementation experience with Service Now AI Control Tower and Integrated Risk Management (IRM)
• In‑depth knowledge of AICT applications, plugins, releases, roles, life cycles, data models, and integrations
• Proven ability to lead solution design, make sound technical decisions, and run quality reviews

• Service Now certifications, such as Certified Technical Architect (CTA) or Certified Implementation Specialist – Risk and Compliance
• Familiarity with AI governance and risk frameworks, such as the NIST AI Risk Management Framework or the EU AI Act
• Experience in client-facing consulting roles, guiding stakeholders through complex platform decisions

The annual salary for this position is $100,000–$117,000, depending on the successful candidate’s experience and other qualifications.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.