SAP Support Manager – Warehouse Management; WM); Canada)

Position: SAP Support Manager – Warehouse Management (WM) (Canada)
Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at  Responsibilities SAP WM Application Support Lead application support activities for SAP Warehouse Management, including incident, problem, service request, enhancement, and defect management.

Manage Level 2 and Level 3 support for SAP WM production environments.

Provide functional leadership for warehouse processes including:

Inbound and outbound processing

Goods receipt and goods issue

Putaway and picking

Transfer requirements and transfer orders

Storage unit and handling unit processes

Inventory management and physical inventory

Warehouse movements and replenishment

Batch and serial number management RF and barcode-enabled warehouse processes

Troubleshoot complex SAP WM issues and coordinate resolution across functional, technical, infrastructure, and business teams.

Ensure timely resolution of high-priority incidents and minimize business disruption.

Support Management & Service Delivery Manage application support performance against agreed SLAs and operational KPIs.Monitor incident aging, backlog, recurring defects, resolution times, and service quality.

Lead major incident response and escalation management for warehouse-related production issues.

Ensure root cause analysis is completed for recurring or critical incidents.

Establish corrective and preventive actions to reduce repeat production issues.

Manage daily, weekly, and monthly support reporting and service reviews.

Coordinate support coverage across onsite, offshore, and global delivery teams when applicable.

Maintain support documentation, knowledge articles, runbooks, and operating procedures.

SAP Functional Leadership Provide subject matter expertise for SAP WM configuration and warehouse business processes.

Evaluate business requirements and recommend appropriate SAP solutions.

Review functional specifications, configuration changes, enhancements, and defect fixes.

Work closely with ABAP developers on custom programs, interfaces, enhancements, forms, and reports.

Support testing activities including unit testing, integration testing, regression testing, and user acceptance testing.

Ensure adherence to change management and transport management processes.

Integration & Cross-Functional Support Manage integration points between SAP WM and:

Materials Management (MM)
Inventory Management (IM)
Sales and Distribution (SD)
Production Planning (PP)
Quality Management (QM)
Transportation and logistics processes SAP EWM, where applicable

Partner with Basis, Security, Integration, ABAP, infrastructure, and other SAP functional teams to resolve cross-module issues.

Support interfaces between SAP and third-party warehouse systems, automation platforms, RF devices, conveyors, scanners, and logistics applications.

Team Leadership Lead, mentor, and develop SAP WM support consultants.

Assign and prioritize support tickets based on severity, business impact, SLA requirements, and resource availability.

Provide functional guidance and escalation support to team members.

Coordinate workloads across functional and technical resources.

Promote knowledge sharing, documentation, and cross-training within the support organization.

Identify skill gaps and support development plans for team members.

Continuous Improvement Analyze support trends to identify opportunities for automation, process improvement, and incident reduction.

Recommend enhancements that improve warehouse productivity, system stability, and user experience.

Drive problem management initiatives focused on eliminating recurring production issues.

Support SAP upgrade, migration, optimization, and S/4

HANA transformation initiatives.

Assist organizations transitioning from classic SAP WM toward SAP EWM or S/4

HANA-based warehouse solutions.

Required Qualifications 8+ years of SAP experience, with significant hands-on experience in SAP WM.3+ years of experience leading SAP application support, AMS, production support, or service delivery teams.

Strong knowledge of SAP WM configuration and warehouse business processes.

Experience…