IT Service Desk Analyst - 1st Line Support, Remote-Eligible
Brighton and Hove, Brighton & Hove, East Sussex, England, UK
Listed on 2026-11-04
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Business Analyst
Tokio Marine HCC – A&H Group in Bridgend is seeking an IT Service Desk Analyst to deliver first‑line technical support for about 2,500 users. You will handle incidents via tickets and calls, work with ITIL processes and SLAs, and collaborate with Desktop Support and other IT teams.
The role is primarily office-based with one day per week home working, and requires familiarity with AD, Citrix, Teams, SCCM, Windows 10/Office 365, and basic networking.
Our group is growing, and we are hiring a IT Service Desk Analyst - 1st Line Support, Remote-Eligible in United Kingdom.
As a IT Service Desk Analyst - 1st Line Support, Remote-Eligible, you will play an important part at Tokio Marine HCC – A&H Group in United Kingdom.
We invite applications for the IT Service Desk Analyst - 1st Line Support, Remote-Eligible position located in United Kingdom.
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