Sr Manager, SAP Transformation - P2S Field Service Management & Integration; Remote

Date Posted:  Country:
United States of America

Location:

US-GA-REMOTE Position Role Type:
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type:
None/Not Required Security Clearance Status:
Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Join us and help shape the future of aerospace and defense.

Senior Manager, SAP ERP Transformation - Plan to Sustain (Field Service Management & Integration) is a critical leadership role responsible for driving the design, development, integration, and deployment of enterprise Field Service Management (FSM) processes and capabilities within RTX’s SAP S/4

HANA transformation. This position will lead the standardization and integration of Field Service Management capabilities across RTX business units, including Collins Aerospace, Pratt & Whitney, and Raytheon. The role requires strategic leadership, strong knowledge of field service operations, SAP ERP implementation methodologies, and the ability to align business requirements with enterprise technology solutions. The Senior Manager will collaborate with business and digital technology leaders to establish standardized field service processes, enable system integration, and support operational efficiency across the enterprise.

Lead the design, development, and implementation of enterprise Field Service Management processes and capabilities within the SAP S/4

HANA Plan to Sustain transformation. Develop and manage project plans, timelines, deliverables, and resources associated with Field Service Management process development, system integration, and deployment. Define and standardize end-to-end Field Service Management processes, including service requests, work order management, technician scheduling and dispatch, field service execution, service confirmation, and service order completion. Ensure seamless integration of Field Service Management processes with SAP S/4

HANA and supporting enterprise applications, including service management, maintenance, inventory, procurement, finance, and customer service. Partner with RTX business units to identify operational requirements, evaluate process variations, and establish standardized enterprise solutions while addressing approved business-specific needs. Collaborate with Digital Technology, system integrators, and cross-functional process teams to define functional requirements, integration points, and solution design specifications. Provide leadership and oversight of Field Service Management solution development, configuration, integration testing, user acceptance testing, and deployment readiness.

Identify and mitigate risks associated with Field Service Management process changes, system integrations, data dependencies, and operational transitions. Communicate project progress, key decisions, risks, and strategic recommendations to vice presidents, senior leaders, and business stakeholders. Lead organizational change management activities to support adoption of standardized Field Service Management processes, technology solutions, and operating procedures. Identify opportunities to improve technician productivity, service execution efficiency, resource utilization, and…