Enablement Lead

As a Change and Enablement Lead, you will make an impact by making sure new Service Now processes and capabilities are understood, adopted, and sustained by the people who use them every day. You will be a valued member of the Service Now Business Group and work collaboratively with client business and process owners, trainers, and Service Now delivery teams to guide users from go-live through steady-state operations.

In this role, you will:

Lead change management and enablement activities that drive adoption of new Service Now processes and capabilities

Create Quick Reference Guides and role-based process guidance tailored to each user group

Design and deliver Train-the-Trainer sessions that prepare client trainers to scale learning across the organization

Support the transition to operations through structured knowledge transfer and handover to client teams

Partner with stakeholders to spot adoption gaps and adjust enablement materials and approach

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Experience leading change management, enablement, and user adoption for Service Now implementations

Proven ability to develop role-based process guidance and training materials, such as Quick Reference Guides

Experience designing and delivering Train-the-Trainer programs

Experience supporting operational transitions and knowledge transfer to client or support teams

Change management certification, such as Prosci Certified Change Practitioner or ACMP Certified Change Management Professional (CCMP)

Service Now certification, such as Certified System Administrator (CSA)

Experience with instructional design and e-learning or digital adoption tools

Client-facing consulting experience with large-scale enterprise transformations

We're excited to meet people who share our mission and can make an impact in a variety of ways.

Applications will be accepted through November 20, 2026.

The annual salary for this position is $119,000–$139,500, depending on the successful candidate’s experience and other qualifications.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.