Senior Sales Platform Admin; Hybrid

Senior Platform Sales Administrator

WHAT YOU’LL DO:

The Senior Sales Platform Administrator is responsible for the administration, operational support, security, and maintenance of sales technology platforms used across AAA Washington.

This role serves as the primary administrator for assigned sales systems, supporting user access, configuration, data maintenance, vendor coordination, troubleshooting, integrations, testing, and day-to-day platform operations. The position partners with business stakeholders, vendors, and internal technology teams to ensure systems remain available, secure, and effectively support business processes.

WHO WE ARE:

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For over 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

WHY YOU’LL LOVE WORKING AT AAA WASHINGTON:

You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

ESSENTIAL DUTIES/RESPONSIBILITIES:

Platform Administration

• Administer assigned sales platforms and maintain system configurations.
• Manage user accounts, roles, permissions, organizational hierarchies, and security settings.
• Maintain platform documentation, procedures, and system administration records.
• Monitor system usage and assist with operational issues impacting business users.

User & License Management

• Coordinate user onboarding, offboarding, and role changes.
• Manage software licenses and platform access requests.
• Support periodic access reviews and ensure user permissions remain appropriate.
• Maintain reporting structures and organizational assignments within supported systems.

Data Management

• Perform data maintenance and migration activities associated with employee changes, agency acquisitions, appointments, reorganizations, and other business events.
• Assist with data validation, reconciliation, and cleanup activities.
• Support efforts to maintain data accuracy and integrity within assigned platforms.

Release Support & Testing

• Support platform upgrades, releases, and maintenance activities.
• Participate in testing activities and coordinate User Acceptance Testing (UAT) with business stakeholders as needed.
• Validate platform functionality following system changes and releases.
• Document and communicate release impacts to users.

Vendor & Integration Coordination

• Serve as a day-to-day contact for platform vendors and support partners.
• Coordinate support tickets, issue resolution, and service requests with vendors.
• Assist with monitoring and troubleshooting platform integrations and interfaces.
• Escalate issues to internal technology teams or vendors when required.

Operational Support

• Provide frontline troubleshooting and support for platform-related issues.
• Investigate, document, and resolve user-reported problems.
• Maintain knowledge articles, support documentation, and training materials.
• Support users with system processes, navigation, and standard platform functionality.

Security & Compliance

• Administer platform security settings and user access…