Senior D365 Functional Analyst

Are you a Microsoft D365 specialist looking for your next challenge?

Fenwick is seeking a Senior D365 Functional Analyst to act as the functional lead across our D365 platform, supporting Supply Chain, Warehouse Management, Logistics, Retail and Finance operations.

Joining Fenwick at a pivotal stage in our technology evolution, you'll take ownership of a mature D365 environment supporting critical retail, supply chain and finance operations, while helping to shape the future roadmap for one of the UK's most recognisable independent retailers.

We offer a hybrid working model, with time split between home and our offices located within our flagship store in Newcastle upon Tyne.

• 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.
• Your birthday off as an additional day annual leave – this can be taken any day within your birth month.
• Up to 25% discount in all Fenwick stores and
• Perks - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products.
• We Care  
  -24/7 GP, wellbeing advice & support service
• Hybrid working (Typically Monday-Wednesday working in-office and Thursday & Friday working from home)

As our Senior D365 Functional Analyst, you will act as the functional lead and subject matter expert for Microsoft D365, supporting critical business processes across Supply Chain, Warehousing, Logistics, Retail, Digital and Finance. You will play a key role in ensuring our D365 platform continues to evolve in line with business priorities whilst maintaining stability across day-to-day operations.

Working at the heart of Fenwick's technology function, you will collaborate closely with our Business Intelligence, Dev Ops, Service Operations and Testing teams to deliver system enhancements, troubleshoot complex issues, support releases, improve reporting capabilities and drive continuous improvement across the application landscape. This is a highly collaborative role requiring both strong functional expertise and the ability to build effective relationships across technical and business teams.

Whilst D365 will be your primary focus, you will also have the opportunity to influence and support Fenwick's wider business applications estate, including Shopify, POS, EDI and other integrated retail technologies.

• Act as the functional lead and subject matter expert for Microsoft Dynamics 365 (D365).
• Partner with Dev Ops teams to support deployments, releases and application enhancements.
• Collaborate with Testing teams to coordinate user acceptance testing, defect management and release readiness activities.
• Work alongside Service Operations teams to manage incident, problem and change processes.
• Support and enhance D365 capabilities across Supply Chain, Logistics, Warehouse Management and Retail operations.
• Translate business requirements into scalable and supportable application solutions.
• Drive continuous improvement initiatives across D365 and related business applications.
• Produce and maintain process documentation, training materials and operational procedures.
• Provide support for integrated platforms including Shopify, POS and other strategic retail systems

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.

Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.

Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!