Field Network Engineer — Remote-First

The opportunity:
We are seeking a proactive engineer to be the face of Wifinity for our clients across a patch stretching from South Croydon towards the South Coast, supporting customer sites across the wider South East region, over approximately 50 miles of territory. You will deliver first-class customer support, technical solutions, and commissioning of new or upgraded sites, ensuring installations meet design and company standards.

This role provides hands-on exposure to large-scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence.

About us :
We’re a UK-based managed internet provider delivering B2C & B2B connectivity solutions for organisations and their customers.

At Wifinity, we’re passionate about providing the most reliable, high-speed broadband and site-wide WiFi networks for modern living. We focus on delivering secure, ultra-fast connectivity that meets the demands of today’s digital lifestyles. Whether in military accommodation, student housing, holiday parks, multi-tenant properties, or retirement communities.

We believe in delivering that experience sustainably. As a responsible broadband provider, we’re committed to reducing our environmental footprint through energy-efficient infrastructure, smart power management, and ongoing improvements.

Key areas of focus for this position:

• Troubleshoot network and client device issues onsite, both technical and physical.
• Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites.
• Perform network performance analysis, compile reports, and respond to monitoring alerts.
• Conduct scheduled maintenance and respond to live break-fix faults in the field.
• Carry out wireless surveys, Wi-Fi optimisation, and support compliance with installation standards.
• Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches).
• Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches
• Audit installation quality, acting as handover acceptance from installation teams.
• Create and execute test procedures (cabling, fibre, wireless coverage, product testing).
• Investigate and repair faults, liaisingwithmanagement teamand relevant stakeholders
• Keepaccuraterecords of changes, ensuring new hardware/services are integrated into monitoring systems.
• Maintain workflow process reports and provide technical support.
• Ensure safe working conditions and compliance with Health & Safety standards.
• Train and support Field Engineering staff where appropriate.
• Onboard devices, create device groups/networks/zones, synchronise devices, and edit port configurations.
• Upgrade switch firmware locally and viaremote protocols.
• Verify router firmware versions, DHCP leases, ARP entries, IP neighbours, IP pools, VLANs, and bridges.
• Run diagnostics (ping, IP scan) and configure DHCP options.

About you:

• Adaptable, self-motivated, and thrive under pressure.

• Excellent communication and customer-facing skills.

• Strong initiative and problem-solving mindset.

• A “finisher” who refuses to leave jobs incomplete, withhigh standard sand expectations.

Requirements

• Full UK driving license.
• Previous experience infield engineer / field network engineer role.

• Willingness to travel and stay overnight across the UKto meet business needs.

• Be part of On Call Rota

• Strong written, verbal, and ICT skills; able tomaintainaccuratesystems and reports.

• Experience in client-facing roles with proven customer service ability.

• Flexible team player, able to work independently to deadlines.

Technical Skills & Competencies

• Be proficient in usingnetboxtolocatesite / device information, andidentifyservices being used…