Remote Technical Support & Troubleshooting Specialist
Marietta, Cobb County, Georgia, 30064, USA
Listed on 2026-11-04
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IT/Tech
IT Support, Technical Support
Heidelberg USA in Marietta, GA is seeking a Technical Clarification Specialist (Label Mechanical) to reduce downtime for Gallus/Label customers. You will analyze and troubleshoot mechanical problems, provide remote support, and generate detailed repair guidance for field service teams to minimize unplanned downtime and keep SLA commitments.
The role requires an Associate degree or vocational apprenticeship and 5–7 years of related experience, with travel up to 33%.
The Remote Technical Support & Troubleshooting Specialist role at Heidelberg is now open for applications in Marietta, GA, United States.
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This posting is for the Remote Technical Support & Troubleshooting Specialist role at Heidelberg, based in Marietta, GA, United States.
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