Business Systems Manager - Salesforce

Job Details:

Job Location:

Remote Office
- Remote, WA 98683, Position Type:
Full Time, Salary Range: $ - $ Salary/year, Job Category:
Information Technology, At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like Stair Master, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, Gym Rax and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.

At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place.

We are looking for an Business Systems Manager
- Salesforce to join our growing organization!

• Title:
  
  Manager, Business Systems
  - Salesforce
• Reports to:
  
  Senior Director, Corporate IT
• Department:
  Corporate IT
• Location:
  
  Hybrid
• Level: Management
• FLSA status:
  Exempt
• Scope:
  Core Health & Fitness and its subsidiaries, global sales, service, and manufacturing operations
• Functions owned:
  Salesforce platform (sales, service, field service, community portals, parts and install base), web applications, Salesforce integrations with Oracle ERP and other enterprise systems
• Team:
  Business systems analysts, systems administrators, and developers; contract and managed-service partners
• Working conditions:
  
  Periodic travel to global sites; occasional after-hours or weekend work during go-lives and deployments

This role leads business systems strategy and operations so that Salesforce, the web applications, and their integrations work as one service to Sales, Service, and Operations. It governs how those systems are planned, built, changed, and supported, and ties each investment to measurable business value.

• Run a reliable, secure Salesforce and web application environment with defined service levels for support, enhancements, and issue resolution.
• Build the business systems the company's growth plan depends on: scalable Salesforce capabilities, clean integrations with the ERP, and practical automation and AI that users adopt.
• Institutionalize what works. Document configurations, integrations, and standards, and develop the team so the function performs at the same level regardless of who leads it.

• Lead the development and execution of the business systems roadmap, aligned to the Corporate IT roadmap and enterprise architecture.
• Own the systems lifecycle from intake through retirement.
• Run governance and change control for Salesforce and web applications, and track system performance.

• Partner with business leaders to assess needs and translate them into system solutions.
• Act as the primary liaison between Corporate IT and Sales, Service, and Operations stakeholders.
• Drive continuous improvement through automation and fuller use of existing platform features, functions, and capabilities.
• Achieve a relationship that is based on trust and experience, with effective use of persuasion and influence to help achieve the goals of the company.
• Define and track success measurements that relate to business value and benefit.

• Define and manage service levels for application support, enhancements, and issue…