Online Learning Specialist

Our client is seeking an Online Learning Specialist to support the administration, maintenance, and optimization of digital learning experiences within a learning management system (LMS) environment. This role will play a key part in supporting LMS implementation and migration efforts, enhancing the learner experience, maintaining online learning content, and providing system support to end users. The ideal candidate will have experience administering LMS platforms, strong project coordination skills, and a passion for creating accessible, user-friendly learning solutions.

Hybrid work arrangement with in-office presence on Tuesdays. Candidates must be local to the Boston area.

• Support the administration and overall learner experience within the Learning Management System (LMS).
• Create, maintain, and update user documentation, how-to guides, training resources, and support materials.
• Assist with LMS implementation, migration, change management, and user adoption initiatives.
• Upload, publish, and manage online learning content and course materials.
• Manage course rosters and learning session enrollment activities.
• Conduct quality assurance reviews to verify accessibility, functionality, and technical performance of online learning content.
• Maintain course repositories and ensure content remains accurate and up to date.
• Support project planning, coordination, scheduling, and task management associated with LMS migration activities.
• Assist with system integrations and platform transition efforts.
• Respond to and support Tier 2 help desk inquiries, including basic troubleshooting and user support.
• Collaborate with stakeholders across multiple departments to support organizational learning initiatives.

• Experience with LMS platforms;
  Cornerstone experience preferred.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and SharePoint.
• Experience working in large, complex organizations with multiple stakeholder groups.
• Strong project coordination and organizational skills.
• Excellent written and verbal communication skills.
• Strong customer service orientation and commitment to delivering a positive user experience.
• Exceptional attention to detail and quality assurance capabilities.
• Ability to troubleshoot issues, solve problems, and make informed decisions.
• Demonstrated ability and willingness to learn new technologies and processes.
• Experience working within a higher education environment.
• Experience supporting LMS implementations or system migration projects.
• Familiarity with human-centered design principles and adult learning theory.

• Bachelor's degree (B.A. or B.S.) required.
• Minimum of 2-3 years of Learning Management System administration experience.
• Experience supporting online learning programs, course management, and learner support functions.
• Prior experience with Cornerstone LMS is strongly preferred.
• Higher education experience is preferred but not required.