Support Engineer II — Remote IT & Client Care
Macon, Bibb County, Georgia, 31297, USA
Listed on 2026-11-04
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Skynet Innovations is seeking a Client Support Analyst II to provide intermediate technical support for clients. The role involves phone and ticket-based support, with onsite assignments as needed. You will follow documented procedures, monitor requests, and ensure service levels are met for tickets and calls.
The position requires traveling up to 25-50% and maintaining SLA targets. You will document activities and escalate issues per IT Glue guidelines while building client rapport during
We invite applications for the Support Engineer II — Remote IT & Client Care position located in Macon, GA, United States.
Join us at Skynet Innovations as our next Support Engineer II — Remote IT & Client Care in Macon, GA, United States.
We are currently recruiting a Support Engineer II — Remote IT & Client Care for our team in Macon, GA, United States.
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