System Administrator Level 2; MSP​/Hybrid WFH

Location:

Basking Ridge, NJ

Work Model:
Hybrid WFH with local client visits

Salary: $75,000 to $85,000

MSP

Experience:

Required

We are a growing Cloud and Cybersecurity Managed Services Provider hiring a System Administrator Level 2 to take ownership of escalated support issues across multiple client environments.

This is a hybrid WFH role with a mix of remote support and local client site work. You will handle Tier 2 escalations, support Microsoft cloud and infrastructure environments, assist with projects, and have a clear path toward Tier 3, architecture, and senior escalation responsibilities.

• Resolve escalated issues across Microsoft 365, Windows, endpoints, servers, and networking
• Administer Active Directory, Group Policy, Microsoft 365 users, licensing, permissions, Intune, and device management
• Troubleshoot DNS, DHCP, VPNs, firewalls, and general network connectivity
• Support Sonic Wall and Cisco Meraki environments
• Assist with Microsoft 365 and Entra , workstation refreshes, office moves, and infrastructure projects
• Support Windows Server, Hyper-V or VMware, backups, MFA, and endpoint security
• Use PSA and RMM tools to manage tickets, devices, patching, documentation, and time entries
• Work directly with clients remotely and onsite when needed

• 2+ years of MSP or multi-client IT support experience
• Strong Tier 2 troubleshooting and escalation experience
• Hands on experience across Microsoft 365, Active Directory, Windows, networking, and endpoint support
• Familiarity with PSA and RMM platforms such as Kaseya, Connect Wise, Autotask, or Datto
• Experience with Intune, Autopilot, Sonic Wall, Cisco Meraki, Windows Server, virtualization, or Power Shell is a plus
• Strong client communication, documentation, and problem-solving skills
• Valid driver's license and reliable transportation for local client visits

• $75,000 to $85,000 salary based on experience
• Medical, Dental, and Vision Insurance
• Paid time off and holidays
• Defined career path from Tier 2 into Tier 3, senior escalation, and architecture responsibilities