User Support Specialist III

Current Employees:
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Academic Staff

Regular

User Support Specialist III

The Office of Information Technology in the UW School of Medicine and Public Health is seeking an IT User Support Specialist to join our talented and self‑motivated team of IT professionals.

This position provides comprehensive computing support and standard software training to our faculty and staff. This will require primarily on‑site work within the hospital campus and occasional work at other buildings on or near the UW campus. There are opportunities for remote work after an initial training period of about 6 months.

The ideal candidate for this position will be a motivated self‑starter and willing to work with a team of dedicated and knowledgeable support professionals. Responsibilities will include daily support of user endpoints, consulting with faculty and staff on technology solutions, endpoint deployment, and life cycle management.

The infrastructure includes a combination of Windows and Apple platforms, mobile computing platforms, custom applications, secure remote access services, A/V systems, and endpoint management systems. The environment is fast paced and leverages multiple support delivery methods including face‑to‑face and remote troubleshooting.

• This position may require some work to be performed in‑person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non‑campus work location. (80% onsite/20% remote)
• Work Schedule:
  
  Monday through Friday 8:00a.m.
  
  - 4:30p.m.CT
• This vacancy is being announced simultaneously with JR; please note that only one vacancy exists. Having two job postings allows the School of Medicine and Public Health to consider candidates for both a User Support Specialist II and User Support Specialist III title. The title is determined by the experience and qualifications of the finalist.

• Leads, schedules logistics, and secures resources for the completion of technology system integrations, compatibility tests, and functionality maintenance according to established user requirements
• Completes procurements, installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
• Serves as a main point of contact for individuals and groups providing advanced‑level organizational information about technology resources and addressing their needs
• Designs, implements, troubleshoots, and resolves complex data, network connectivity, client/server processes, and application issues according to established policies and procedures
• Develops and facilitates individual and group end user trainings, answers questions, and provides information specific to complex information technology end user products and services

School of Medicine and Public Health, Office of Information Technology, User Support Services.

The Office of Information Technology in the UW School of Medicine and Public Health delivers reliable, high‑quality technology services in support of the school’s academic, clinical, research, and administrative missions. It is comprised of multiple service lines to support the different aspects of IT, and this role falls into the User Support Service Line. The User Support Service Line is comprised of around 60 people and aims to provide a collaborative and standardized approach for supporting users and endpoints across the School of Medicine and Public Health.

The starting salary for the position is $65,000 annually; but is negotiable based on…