Remote SaaS Support Specialist – Clinical Trials
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-11-04
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IT/Tech
SaaS Sales, HelpDesk/Support
Real Time eClinical Solutions is seeking a Customer Support Specialist to be the first point of contact for SOMS and Complion platforms in a remote US-based role. You will deliver timely, empathetic support, triage tickets, and ensure SLA adherence while documenting interactions in Salesforce.
The role requires 2+ years in SaaS support, strong communication skills, and the ability to educate customers on platform features and workflows.
We are looking to fill the Remote SaaS Support Specialist – Clinical Trials position at REALTIME SOFTWARE SOLUTIONS LLC in San Antonio, TX, United States.
Learn more about the Remote SaaS Support Specialist – Clinical Trials role in the description above.
We appreciate your interest in this position.
Join REALTIME SOFTWARE SOLUTIONS LLC and contribute to our ongoing work.
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