Remote IT Helpdesk Manager | Lead SLA & Team
Roswell, Fulton County, Georgia, 30383, USA
Listed on 2026-11-05
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IT/Tech
HelpDesk/Support, Systems Administrator, IT Support, Technical Support
Winixx Inc. is seeking a Helpdesk Manager to lead our IT support function for a distributed, remote-first workforce. You will set service standards, manage escalations, and drive continuous improvement in support quality and efficiency.
The role requires 5+ years in IT support with 2+ years in a leadership capacity. Strong experience with Zendesk, Service Now, or Fresh service and proficiency in macOS, Windows, and Google Workspace is essential.
Step into the Remote IT Helpdesk Manager | Lead SLA & Team role at Winixx Inc. in Atlanta, GA, United States and grow with us.
This is an excellent opportunity to take on the Remote IT Helpdesk Manager | Lead SLA & Team role at Winixx Inc.
As a Remote IT Helpdesk Manager | Lead SLA & Team, you will play an important part at Winixx Inc. in Atlanta, GA, United States.
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