Remote ServiceNow Technical Architect—Strategy & Roadmaps

Our Client is seeking an experienced Service Now Technical Architect to provide technical leadership and strategic advisory support for Service Now engagements. This role combines hands-on configuration and development across Service Now modules with client advisory, platform strategy, governance, process optimization, and pre-sales support. The Technical Architect will help clients maximize their Service Now investments by developing strategic roadmaps, optimizing platform capabilities, and aligning technical solutions with business objectives.

This is a remote position with occasional travel as needed.

Key Responsibilities

• Must have Active Secret Clearance

• Lead client engagements to assess current Service Now capabilities and define future-state process and platform strategies.

• Develop Service Now platform roadmaps aligned with business goals and technical priorities.

• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, Sec Ops, GRC, and CSM.

• Design and implement governance models, KPIs, and process improvement frameworks.

• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.

• Apply business process knowledge to map client needs to Service Now capabilities and identify opportunities for automation and optimization.

• Configure and customize Service Now modules, including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and related capabilities.

• Perform health scans, technical debt analysis, and platform scalability assessments.

• Manage integrations with third-party tools such as Qualys, Tenable, SCCM, and JAMF.

• Ensure Service Now platform implementations conform to established best practices and licensing strategies.

• Collaborate with sales and delivery teams to develop proposals and Statements of Work (SOWs) for Service Now engagements.

• Estimate effort, define scope, and align deliverables with client expectations and budget constraints.

• Support pricing strategies and resource planning for advisory and implementation phases.

Required Qualifications

• Deep technical expertise in the Service Now platform, including configuration and development across multiple Service Now modules.

• Experience providing technical architecture and strategic advisory support for Service Now engagements.

• Strong understanding of Service Now platform capabilities, governance, integrations, and process optimization.

• Experience assessing Service Now environments, including health scans, technical debt, and platform scalability.

• Experience developing technical proposals and Statements of Work (SOWs).

• Ability to assess requirements, define solution approaches, estimate effort, and align deliverables with client objectives.

• Strong communication and stakeholder management skills, with the ability to facilitate workshops and present technical recommendations to diverse audiences.

Preferred Qualifications

• Experience supporting pre-sales activities, including proposal development, pricing strategies, and resource planning.

• Experience across Service Now capabilities including ITSM, ITOM, ITAM, HRSD, Sec Ops, GRC, and CSM.

• Experience integrating Service Now with third-party platforms such as Qualys, Tenable, SCCM, and JAMF.

• Experience developing Service Now platform roadmaps and governance models.