Adoption Engineer - Federal - ThousandEyes; Remote

The application window is expected to close on: 11/29/2026

As part of this role, you will also be responsible for maintaining services in a FedRAMP compliant environment, therefore, you must be a U.S. citizen. This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Cisco Thousand Eyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, Thousand Eyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.

Thousand Eyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.

We are looking for an exceptional Adoption Engineer to join our team of superheroes. You will have the opportunity to be the customer interface of an exciting new technology. The Adoption Engineer is a member of the Thousand Eyes Solutions Engineering team tasked with optimizing adoption and utilization through best practice recommendations. The Adoption Engineer, working in tandem with the Customer Success Specialist, will serve as a post sale technical consultant throughout the customer lifecycle.

This role is accountable for ensuring the success of Thousand Eyes customers, the execution of adoption-driven playbooks, product trainings, and customer roadmaps.

• Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions
• Collaborate with the Customer Success Specialist and Sales team on account strategy
• Identify customer strategic initiatives and potential use cases
• Engage with customers to drive adoption through best practice recommendations and increase the value Thousand Eyes delivers to their business
• Actively identify new and expansion opportunities
• Share customer feedback and enhancement requests with the Product team
• Deliver product updates sessions highlighting new capabilities that have been released

• Bachelor's degree with 5+ years of related experience, Master's degree with 3+ years, or PhD with 0+ years of related experience.
• Experience in at least one of the following customer-facing technical functions:
  Technical Support, Solutions Engineering, or Professional Services.
• Experience working with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.
• Experience designing, deploying, troubleshooting, or supporting application and network infrastructure.

• Experience delivering technical presentations and demonstrations to technical and business audiences.
• Experience with scripting languages (e.g., Python, Perl, JavaScript).
• Ability to work independently in a fast paced environment.
• Experience with Thousand Eyes and/or other assurance solutions.
• Experience the Cisco Networking portfolio.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see…