Remote Workforce Analytics & Scheduling Analyst
Alexandria, Fairfax County, Virginia, 22303, USA
Listed on 2026-11-05
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IT/Tech
Data Analyst, Business Intelligence
Maximus is seeking an Analyst - Workforce Services to optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics. You will turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Responsibilities include analyzing call and chat patterns, developing schedules, monitoring attendance, ensuring adherence, and creating ad hoc reports on agent performance.
Join us at Maximus as our next Remote Workforce Analytics & Scheduling Analyst in Richmond, VA, United States.
This Full Time role is for the Remote Workforce Analytics & Scheduling Analyst role at Maximus.
We are seeking a motivated Remote Workforce Analytics & Scheduling Analyst to join Maximus in Richmond, VA, United States.
Consider building your career as a Remote Workforce Analytics & Scheduling Analyst at Maximus.
The Remote Workforce Analytics & Scheduling Analyst position in the Human Resources, Management & Operations field is open for applications.
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