Tier 1 Help Desk Specialist – Remote
Listing for:
Aretec, Inc.
Full Time, Remote/Work from Home
position
Listed on 2026-11-05
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Aretec, Inc. is hiring a Help Desk Specialist I (Tier 1 Agent – Internal) to support the CBP Technology Service Desk. The role requires serving as the first level of technical support for CBP employees, logging support requests in Service Now, and requires a high school diploma with at least 1 year of customer service experience. Candidates must be U.S. citizens and pass a CBP Background Investigation.
The position offers rotating shifts in a primarily remote work setting.
As a Tier 1 Help Desk Specialist – 24/7 Remote Support, you will play an important part at Aretec, Inc. in Ashburn, VA, United States. Step into the Tier 1 Help Desk Specialist – 24/7 Remote Support role at Aretec, Inc. in Ashburn, VA, United States and grow with us. Please review the full job details above before applying.
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