ACE Tier 2 Account Service Desk Specialist; Remote; Bilingual
Hampton, Virginia, 23630, USA
Listed on 2026-11-05
-
IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Chenega MIOS is seeking an ACE Account Service Desk Specialist (Tier II ASD) in Ashburn, VA (Remote). The role supports the ACE Account Service Desk for CBP, including 24x7 operations, user enrollment, and portal management.
Responsibilities include handling high-volume tickets, ensuring resolutions within 4 hours, and maintaining knowledge-base documentation. The position requires U.S. citizenship and readiness for rotating shifts.
For the ACE Tier 2 Account Service Desk Specialist (Remote) - Bilingual position at Chenega MIOS, we are reviewing applications now.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the ACE Tier 2 Account Service Desk Specialist (Remote) - Bilingual role in the description above.
We appreciate your interest in this position.
Join Chenega MIOS and contribute to our ongoing work.
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