Client Systems Support Specialist

Client Systems Support Specialist

Hybrid Schedule | Somerset, NJ | 3 Days Remote / 2 Days Onsite | $20/hr | Monday-Friday | 11:30AM-8:00PM EST

Looking for a role that blends customer service with technical troubleshooting? This is an excellent opportunity for call center professionals, help desk specialists, recent IT graduates, and technically inclined customer service representatives looking to build valuable technology support experience while enjoying a remote-heavy hybrid schedule.

Join a global leader in hearing healthcare and help customers troubleshoot software, Bluetooth connectivity, mobile devices, and related technology solutions. You'll receive structured training, develop in-demand technical support skills, and gain experience that can open doors to future IT and help desk opportunities.

• Provide phone and email support to customers and internal teams
• Troubleshoot software, Bluetooth connectivity, mobile device, and hardware-related issues
• Document calls, track incidents, and follow issues through resolution
• Guide customers through technical solutions in a professional and customer-focused manner
• Research device compatibility and assist with product-related questions
• Escalate complex issues when necessary while maintaining a high-quality customer experience

• Strong customer service and communication skills with the ability to manage a high volume of calls and inquiries
• 1+ years of call center, customer support, technical support, help desk, service desk, or troubleshooting experience
• Recent graduates with IT, Computer Support, Networking, Information Systems, or related technical education are encouraged to apply
• Comfortable troubleshooting mobile devices, Bluetooth connectivity, software applications, and basic hardware issues
• Strong problem-solving skills and the ability to guide customers through step-by-step solutions
• Proficiency with Microsoft Office and web-based applications
• Ability to learn new technology quickly and thrive in a fast-paced support environment
• Experience documenting tickets, customer interactions, or support cases is a plus

• Remote-heavy hybrid schedule with 3 work-from-home days each week
• Consistent Monday-Friday schedule with no weekends
• Ideal for candidates who prefer later hours, working 11:30AM-8:00PM EST
• Structured 3-6 week training program with dedicated support
• Excellent entry point into technical support and IT-focused careers
• Build experience with software troubleshooting, connectivity devices, and customer technology support
• Work for a respected global healthcare technology organization
• Collaborative team environment with potential for contract extension

Training

Schedule:

Monday-Friday, 9:00AM-6:00PM EST for the first 3-6 weeks before transitioning to the permanent 11:30AM-8:00PM EST shift.

Ideal backgrounds:
Call Center Representative, Customer Service Representative, Technical Support Representative, Help Desk Analyst, Service Desk Analyst, IT Support Specialist, Technical Customer Service Representative, Recent IT Graduate, or Computer Support Specialist.

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This is a Contract position based out of Somerset, NJ.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Somerset, NJ.

This position is anticipated to close on Nov 6, 2026.

This is a hybrid position in Somerset,NJ.

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