D365 F&O Solution Architect​/Senior L3 Support Engineer

D365 F&O Solution Architect / Senior L3 Support Engineer

Location: 100% Remote

Position Type: 6M Contract to Hire

Hourly / Salary: up to $160K (based on experience)

Vaco is seeking a D365 F&O Solution Architect / Senior L3 Support Engineer for a 6‑month Contract‑to‑Hire role, 100% remote. The senior technical lead will provide architectural guidance, quarterly health assessments, and L3 escalation support for a key enterprise client. The role blends deep platform expertise with advisory delivery in a managed services environment, working with primarily India‑based teams to achieve superior support outcomes, while avoiding direct hands‑on implementation.

• D365 Architecture Leadership
  • Architecture / Operational Support Balance – 50/50 Strategic / Operational Support | Driving Strategic Architecture Activities / Supporting Ticket Resolution / Escalations
  • D365 Architecture – Providing Senior Architect‑Level Expertise for D365 Platform Health Assessments / Architectural Reviews / Platform Optimization Initiatives
  • D365 F&O Platform Assessments – Leading Quarterly Health Assessments / Architectural Reviews of D365 F&O Environments in partnership with customers and Microsoft
  • Customization / Configuration Analysis – Evaluating customizations / extensions / configurations to identify performance bottlenecks / stability risks / architectural inefficiencies
  • Architecture Optimization / Advisory Services – Providing actionable recommendations around architecture improvements / best practices / remediation strategies to improve platform performance / reliability / scalability
  • System Health / Performance Evaluation – Conducting deep‑Dive analysis into how platform customizations / configuration decisions impact overall system stability / health
  • Client Advisory / Technical Consulting – Delivering findings / architecture diagrams / strategic guidance | Implementing recommendations via consultative engagements without direct hands‑on system modification responsibilities
• Client Advisory / Strategic Guidance
  • Quarterly Evaluations – Leading client‑facing quarterly evaluations with Microsoft focused on best practices / recommendations / platform improvement opportunities
  • Customer Engagement / Advisory Leadership – Confidently interfacing directly with customers during health assessments / technical discussions / architecture reviews
  • Pre‑Sales Technical Support – Participating in pre‑sales conversations with prospective large D365 customers to demonstrate technical depth / platform expertise / service offerings
  • Technical‑to‑Business Translation – Translating complex technical concepts into clear / business‑friendly recommendations / actionable guidance
  • Stakeholder Trust / Relationship Building – Building strong technical credibility / trust with client stakeholders via consistent advisory engagement / expertise
• L3 Escalation / Delivery Oversight
  • D365 Technical Escalation Authority – Primary escalation point / highest technical authority for distributed Dynamics support teams (L2/L3 offshore delivery model)
  • Major Incident / Production Support (P1/P2) – Handling complex high‑impact production issues | Advanced troubleshooting / root cause analysis
  • Overflow Customer Support – Providing supplemental support on direct customer tickets | Maintaining service continuity / SLA compliance
  • Microsoft Escalation Management – Opening / managing / driving escalations with Microsoft support for critical platform issues / defects
  • Production Stability / Risk Mitigation – Ensuring system stability via proactive technical guidance / preventive actions / permanent corrective fix implementation

• D365 F&O Platform Architecture (expert) – Assess / optimize large‑scale / multi‑company D365 environments; deep…