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Senior ServiceNow Architect

Remote / Online - Candidates ideally in
Lansing, Ingham County, Michigan, 48900, USA
Listing for: MasterApp Labs
Full Time, Remote/Work from Home position
Listed on 2026-11-05
Job specializations:
  • IT/Tech
    IT Consultant, IT Project Manager, Systems Analyst, Systems Engineer
Salary/Wage Range or Industry Benchmark: 120000 - 180000 USD Yearly USD 120000.00 180000.00 YEAR
Job Description & How to Apply Below
Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
Job Title:

Senior Service Now Architect

Location:

Lansing, MI, (Hybrid)-Onsite from day 1, two days a week Position Type:
Contract Interview Mode:
In-person Additional Requirements

There are several certifications listed under the required and preferred qualifications for this position. If a candidate possesses any of these certifications, it is required that you upload each of the certifications as part of the submission.

Key Responsibilities
  • Architect Service Now platform solutions aligned with DTMB strategic goals.
  • Lead technical solution design, platform governance, and best practices.
  • Design and support integrations with enterprise applications and services.
  • Provide technical support to developers, system administrators, and project teams.
  • Support platform upgrades, performance optimization, and roadmap planning.
  • Ensure solutions meet security, compliance, and operational requirements.
  • Collaborate with stakeholders to translate business needs into technical solutions.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field
  • 5+ years of Service Now platform experience.
  • 5+ years of experience architecting and implementing enterprise Service Now solutions.
  • Must have experience with Service Now ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation.
  • Excellent communication, leadership, and problem-solving skills.
  • Service Now Certified Systems Architect (CSA) certification
Preferred Qualifications
  • Service Now Certified Technical Architect (CTA) or equivalent certifications.
  • Service Now Certified Application Developer (CAD) certification
  • Service Now Implementation Specialist certifications - CMDB, ITSM, ITOM, ITAM
  • ITIL Foundations V3 or higher certification

Flexible work from home options available.

Position Requirements
10+ Years work experience
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