Enterprise Services Manager

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

East Coast Alignment:
Our core operational and collaboration hours follow the Eastern Time Zone (ET), keeping our workflows synchronized with our primary clients and systems.

Mission-Driven Work:
You are the "bridge" ensuring technology serves health systems and their patients when they need it most. Autonomy & Ownership:
We trust you. You’ll lead projects, define success, and manage complexities with total support. A Culture of Innovation:
Have a fresh perspective? We want it. We encourage risk-taking and continuous improvement. Continuous Growth:
We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.

Work Arrangement:
Remote

Compensation Range: $ -$ per year

The Enterprise Services Manager leads the engineering teams responsible for designing, implementing, administering, and continuously improving Xtensys enterprise endpoint, virtual desktop, and Microsoft 365 platforms. This role is accountable for the reliability, security, performance, and lifecycle of the Virtual Systems (VDI/DaaS), Endpoint Engineering, and Microsoft 365 environments that support Xtensys and its healthcare customers, where clinical systems such as Epic are mission‑critical.

Leading through the Virtual Systems, Endpoint, and Microsoft 365 Engineering Supervisors and their teams, the Enterprise Services Manager sets technical standards, governs change, manages vendor and licensing relationships, and ensures work aligns with ITIL v4–aligned practices and Xtensys security and compliance requirements. Success is measured by platform stability, security and compliance posture, successful project and change delivery, team performance and development, effective vendor and cost management, and the ability to translate business and clinical needs into reliable enterprise workspace and collaboration services.

Lead, mentor, and develop the Enterprise Services engineering organization through the Virtual Systems, Endpoint, and Microsoft 365 Engineering Supervisors, including hiring, coaching, performance management, and workforce planning. Own the reliability, security, capacity, and lifecycle of enterprise endpoint, VDI/DaaS, and Microsoft 365 platforms across Xtensys and supported healthcare customers. Set and enforce technical standards, architecture direction, and operating procedures, ensuring alignment with ITIL v4, change management, and Xtensys security and compliance requirements (HIPAA, SOC
2). Serve as the senior escalation point and provide Level 3 leadership for complex, high‑impact incidents and problems affecting enterprise platforms, coordinating across teams and vendors to restore service and prevent recurrence. Oversee design, implementation, and management of VDI/DaaS, endpoint, and Microsoft 365 solutions, including capacity planning, performance optimization, patch and vulnerability compliance, and endpoint security. Champion automation and standardization across platforms using tools such as Intune, Manage Engine, Active Directory/Group Policy, and Power Shell to improve repeatability, resilience, and operational maturity.

Plan and govern projects, upgrades, and migrations, including scope, risk, testing, rollback,…