IT Systems Analyst

With seven locations, the Health Concepts family of skilled nursing and rehabilitation centers provides exceptional care in home-like settings in every corner of Rhode Island. Privately owned, Health Concepts still follows the same philosophy today as we did in 1964:
We believe that we have done our job well only when we have provided a level of service that far exceeds the needs and preferences of those we care for.

The Health Concepts IT department takes a pragmatic, business-oriented approach to IT services and infrastructure. We are closely aligned with our business units and end-users, who are ultimately our customers, to provide the highest level of support and systems availability.

This is a 40-hour/week, salaried, exempt position based at the Health Concepts, Ltd. Home Office in Pawtucket, RI. The IT Systems Analyst is a hands-on technical role responsible for maintaining reliable, secure, and high-availability IT systems across Health Concepts’ seven skilled nursing and rehabilitation centers. Working from the Pawtucket Home Office and traveling to facilities as needed, this position serves as a primary point of support for end users while also contributing to infrastructure maintenance, system improvements, and proactive problem prevention.

Note:

This position requires in-person attendance at the office; remote work is reserved for emergencies and special circumstances.

• Providing Tier 1 and Tier 2 support for desktops, laptops, peripherals, and accessories for clinical and administrative staff across all locations
• Administering and troubleshooting Windows Server environments, Active Directory, Group Policy, File and Print services, NTFS permissions and user account management
• Administering and troubleshooting facility networks, including: LAN, Corporate and Guest Wi-Fi, firewalls
• Supporting the Microsoft 365 suite (Outlook, Teams, Office apps, SharePoint, and One Drive) and resolving related issues
• Diagnosing and resolving hardware, software, and networking problems, performing root-cause analysis, and documenting solutions
• Assisting with server maintenance, backups, and system monitoring to ensure high up-time
• Traveling to facilities throughout Rhode Island to perform on-site support, equipment installs, and infrastructure work. Facility travel ranges from 20% - 50%
• Collaborating closely with department heads and end users to understand needs and deliver pragmatic, business-focused IT solutions
• Participating in after-hours and weekend on-call support as required to maintain critical systems availability

• M inimum of 5 years’ experience in a Windows Server and desktop support position
• Ability to multi-task
• Excellent troubleshooting and root cause analysis
• Excellent communication and interpersonal skills with a broad spectrum of end users
• Ability to adapt, prioritize and learn new technologies and skills
• Ability to lift & carry computer equipment and components up to 30 lbs
• Frequent day-travel within the state of RI. (Mileage reimbursement applies)
• Availability after regular business hours and weekends
• Reliable transportation
• Windows 11 (experience with 7 and 10 helpful)
• Windows Server 2019 – 2025
• MS 365 Suite including Outlook, Office 365 apps, and Teams
• Windows Server 2019 – 2025
• Basic networking skills
• Active Directory
• AD Group Policy

Health Concepts Ltd is an Equal Opportunity / Aff…?

All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.