Remote Service Desk Tech III | Escalations & Mentoring
Dundalk, Baltimore City, Maryland, 21222, USA
Listed on 2026-11-05
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Desktop Support
Ntiva, Inc. is seeking a Service Desk Technician III to manage escalated tickets, resolve complex issues, and maintain clear communication while meeting Service Level Objectives in a fast-paced MSP environment.
This remote role requires residency in DC, Maryland, or Virginia with occasional travel. Schedule is Monday–Friday, 8:00am–5:00pm EST, and duties include Windows/Desktop/Server administration, 365/Exchange support, networking basics, and thorough SOP documentation.
We have an opening for a Remote Service Desk Tech III | Escalations & Mentoring in Annapolis, MD, United States within IT & Technology.
Learn more about the Remote Service Desk Tech III | Escalations & Mentoring role in the description above.
We appreciate your interest in this position.
Join Ntiva, Inc. and contribute to our ongoing work.
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