IT Manager

Prowess Consulting is a consulting firm that specializes in helping the largest enterprises in the technology industry define, manage, benchmark, and market their solutions and services. We take great pride in investing the time and effort to gain a deep understanding of our clients’ technologies, their customers, and the stories and strategies they need to tell to be successful in the market.

Our team of technology and marketing experts is immersed in the technology trends that affect our clients’ businesses, so we can add value at every stage of engagement to help them succeed.

We are a technology consultancy, and our own people are technical. They expect internal technology to be fast, well designed, and secure by default. This role reports to the CISO and leads a small team, with latitude to shape that team as the work grows. You will own the function end to end budgeting, vendors, hiring, the internal platforms our people build on, and a named set of security and compliance controls.

We are hiring a dynamic and forward-thinking IT Manager to lead our internal technology operations.

To be considered for this role, you must reside in one of the following states:
Alabama, California, Colorado, Georgia, Iowa, Maryland, Michigan, Minnesota, Mississippi, Missouri, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington.

This is a full-time role that can be worked remotely, however, collaboration with teammates centered in the Pacific time zone will be essential. No third-party agencies, please.

• Leadership of the help desk function for a distributed workforce across two primary sites (Washington, USA and Ahmedabad, India) and remote workers around the world, including service expectations the business can hold us to.
• Microsoft 365 administration:
  Entra , Exchange Online, SharePoint Online, Teams, Intune, Purview and Defender.
• Identity and access administration: on/offboarding, access changes, group and role design, privileged access controls.
• Endpoint fleet: procurement, build standards, configuration, patching, recovery and disposal.
• Vendors, contracts, licensing and assets: renewals, third-party risk review, and a clear picture of what we own and what it costs.
• Business continuity for internal systems: backup, restore testing, documented recovery expectations.
• Security operations: vulnerability monitoring and remediation, logging, and an incident response process you have rehearsed, not just written.
• Projects and documentation: upgrades, improvement initiatives, and standards that let someone else run this without you.

Technology delivered as a service. Internal requests are merging licensing needs with Dev Ops-style resource design and allocation. We are looking for someone who has experience of executing with that type of a platform-centric mindset.

• Infrastructure as code, version control and repeatable deployment as normal practice.
• A safe, documented path for teams to run what they build, and a reasoned no when it does not fit.

We hold ISO 27001 and SOC 2 Type II certifications, work under HIPAA obligations, and handle data in scope for GDPR. Several of the controls behind those certifications live in internal technology, and this role owns them by name rather than supplying evidence for someone else to assemble.

• You must have fluency with at least one formal control framework, and the judgement to tell a control's intent from its paperwork.
• You should be able to demonstrate identity-centered thinking: least privilege, scoped access, risk minimization.

Utilizing AI is a key part of Prowess' current…