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Remote IT Help Desk Engineer - Tier 1

Remote / Online - Candidates ideally in
Johns Creek, Fulton County, Georgia, USA
Listing for: New Charter Technologies, LLC
Full Time, Remote/Work from Home position
Listed on 2026-11-05
Job specializations:
  • IT/Tech
    Desktop Support, IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 45000 - 55000 USD Yearly USD 45000.00 55000.00 YEAR
Job Description & How to Apply Below

New Charter Technologies, LLC seeks a Tier 1 Service Desk Engineer (Inside Service Engineer) to support client environments remotely, handling desktops, printers, password resets, MFA, and antivirus alerts. You will use Connect Wise PSA and IT Glue to document work and collaborate with a nationwide team.

Strong communication and multitasking are essential. Two-year technical degree and 1–5 years of service desk experience are preferred, with certifications like A+ or Network+ welcome.

Consider building your career as a Remote IT Help Desk Engineer
- Tier 1 at New Charter Technologies, LLC.

This is a genuine role to take on the Remote IT Help Desk Engineer
- Tier 1 role at New Charter Technologies, LLC.

As a Remote IT Help Desk Engineer
- Tier 1, you will play an important part at New Charter Technologies, LLC in Atlanta, GA, United States.

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