Remote Executive Escalations Lead - AI-Driven Customer Repair
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-11-05
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IT/Tech
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Customer Service/HelpDesk
Lumen is seeking a Senior Manager to lead the Strategic Engagement and Response Team (SERT) within Enterprise Repair. This role drives critical projects, handles top-tier escalations, and program manages automation and AI goals to improve touchless tickets and customer experience.
The position requires deep leadership experience, executive communication skills, and the ability to manage complex cross-functional initiatives in a global, customer-facing environment.
This role, Remote Executive Escalations Lead - AI-Driven Customer Repair at Lumen, could be your next career step.
We have an opening for a Remote Executive Escalations Lead - AI-Driven Customer Repair in Columbus, OH, United States within Finance, IT & Technology.
This role, Remote Executive Escalations Lead - AI-Driven Customer Repair at Lumen, could be your next move.
Are you ready to take on the Remote Executive Escalations Lead - AI-Driven Customer Repair role at Lumen?
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