Remote Service Desk Lead – Federal IT Operations
Richmond, Henrico County, Virginia, 23234, USA
Listed on 2026-11-05
-
IT/Tech
HelpDesk/Support, Systems Administrator, IT Project Manager
DMI, LLC is seeking an experienced Service Desk Lead to oversee IT support operations for a federal government contract. You will lead a team of help desk professionals, ensure top-tier customer service, and drive incident resolution and compliance with federal standards.
The role requires in-depth IT infrastructure knowledge, strong leadership, and the ability to optimize service desk performance, reporting on metrics, SLAs, and continuous improvement initiatives.
We have an opening for a Remote Service Desk Lead – Federal IT Operations in Tysons, VA, United States within Management & Operations, IT & Technology.
All applications are reviewed carefully by our team.
This is a Full Time role.
The position is based in Tysons, VA, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).