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ServiceNow ITOM Consultant
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 73301, USA
Listed on 2026-11-05
Austin, Travis County, Texas, 73301, USA
Listing for:
2iSolutions Inc.
Remote/Work from Home
position Listed on 2026-11-05
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Cloud Computing: Infrastructure & Operations, IT Business Analyst
Job Description & How to Apply Below
We are seeking a Service Now ITOM consultant for a 1 year remote contract position starting in December, or January if necessary.
Role Description /Key Responsibilities:
The ITOM Specialist will support the planning, design and implementation of Service Now ITOM capabilities, with a focus on Discovery, Service Mapping, and CSDM 5.0. This is a hands-on project role requiring strong technical knowledge combined with the ability to facilitate workshops, develop implementation approaches, and work across technical teams to deliver solutions.
Key Responsibilities:- Plan and facilitate technical planning, requirements and design workshops.
- Translate requirements into practical solution designs and implementation plans.
- Configure and implement Service Now Discovery, MID Servers, credentials, schedules and related ITOM capabilities.
- Support implementation and improvement of the CMDB, including CI relationships, IRE, CSDM and data quality.
- Work with server, network, security, cloud and application teams to identify and resolve technical dependencies.
- Troubleshoot Discovery, connectivity, credential and configuration issues.
- Develop testing, validation and deployment approaches.
- Document solutions and provide knowledge transfer to operational teams.
- Identify risks, gaps and opportunities for improvement throughout implementation
- Hands-on Service Now ITOM, Discovery and CMDB implementation experience.
- Experience leading or facilitating technical workshops.
- Hands on Experience is modifying OOB Patterns
- Strong understanding of MID Servers, Discovery, Service Mapping, IRE, and CSDM.
- Good infrastructure knowledge across Windows/Linux, networking, VMware and cloud environments.
- Strong troubleshooting, solution design and stakeholder engagement skills.
- Service Now ITOM/Discovery/Service Mapping/CMDB certifications are desirable.
Service Now Certified System Administrator ( CSA )
Certified Implementation Specialist
-Data Foundations (CMDB & CSDM )(CIS-DF)
Certified Implementation Specialist-Discovery (CIS-Discovery)
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