Remote ServiceNow Vulnerability Response Specialist

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Job Title: Service Now Vulnerability Response Specialist

Location Requirements: Remote

Job Type: Contract

Role Overview:
You will support and improve Service Now workflows related to vulnerability management. Your focus will be on automating ticket lifecycle processes, enhancing data quality, and increasing operational efficiency through configuration and integration. You’ll work with vulnerability scanners and assist in streamlining workflows to reduce manual effort and strengthen controls.

Responsibilities:

• Design, configure, and improve Service Now vulnerabilities workflows
• Develop and maintain logic for vulnerability ticket creation, updates, closure, reopening, false positive handling, deferrals, and deduplication
• Enhance integrations between Service Now and scanners such as Tenable.io VM, Tenable Web App Scanning, and Tanium
• Build and maintain business rules, scheduled jobs, ACLs, import sets, and transform maps
• Improve ticket data capture, including scanner evidence, source requests, affected URLs, vulnerability context, and metadata
• Troubleshoot lifecycle issues like duplicate records, inaccurate timestamps, and synchronization gaps
• Support role-based access, bulk actions, filtering, and usability improvements for analysts and owners
• Partner with stakeholders to recommend workflow improvements based on current processes
• Produce and maintain documentation for configurations and procedures
• Support testing, validation, and user acceptance activities for workflow changes

Required Qualifications:

• Hands-on experience with Service Now Vulnerability Response or Unified Security Exposure Management
• Strong understanding of vulnerability lifecycle management and remediation workflows
• Experience configuring Service Now workflows, business rules, ACLs, forms, lists, notifications, and automation logic
• Experience supporting integrations with security scanners or vulnerability data sources
• Ability to analyze process gaps and translate needs into scalable Service Now solutions
• Strong problem-solving skills with attention to data accuracy, workflow consistency, and auditability
• Ability to work collaboratively with vulnerability management teams, application owners, security analysts, and platform administrators

Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.