Remote Help Desk Director - AI-Driven Service Excellence
Lake Oswego, Clackamas County, Oregon, 97034, USA
Listed on 2026-11-05
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IT/Tech
HelpDesk/Support
Cor Vel Corporation is seeking a strategic Help Desk Manager to lead a 24/7 National Help Desk, delivering high-quality tier-one support across all channels. You will drive service excellence, monitor Service Now queues, and guide the team through AI-driven automation and knowledge management.
You will shape the service delivery model, mentor staff, enforce SLAs, and collaborate with IT Services to improve processes while ensuring customer experience and operational efficiency in a remote-capable
This posting is for the Remote Help Desk Director - AI-Driven Service Excellence role at Cor Vel Corporation, based in Portland, OR, United States.
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We are looking to fill the Remote Help Desk Director - AI-Driven Service Excellence position at Cor Vel Corporation in Portland, OR, United States.
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