Remote Genesys WFM & Reporting Consultant
St. Cloud, Saint Cloud, Stearns County, Minnesota, 56301, USA
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IT/Tech
Job Description & How to Apply Below
Location: St. Cloud
Concord is seeking a Genesys WFM & Reporting Analyst to support a client migration to Genesys Cloud CX. This remote role (US only) will drive workforce management configuration and create reporting essential for staffing and service levels.
You will partner with operations leaders to translate staffing needs into WFM settings, validate data migration, and build dashboards and reports using Power BI, Power Automate, and Power Query. Prior contact center experience is a plus.
The Remote Genesys WFM & Reporting Consultant (ET Hours) position in the IT & Technology, Consulting field is open for applications.
The advertised compensation is 62.000 - 80.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Genesys WFM & Reporting Consultant (ET Hours) role in the description above.
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